Operational Efficiency • Change Leadership • Learning Strategy
Training Innovation People Inspiration Revenue Generation
- Secured a $3.5M state contract for training
- Effected a 25% increase in certification rates
- Saved $150K+ in annual costs at scale
- Built a junior talent pipeline with projected $5M savings
- Innovated AI-enabled learning tools resulting in 20% efficiency
Career Highlights
Results-driven executive with deep expertise in organizational change, enterprise learning, and workforce transformation across government, and professional services environments.
Customer Lifecycle & Retention
Operational Process Design & Optimization
Program & Portfolio Management
Budgeting & Financial Management
Onboarding Program Management
Strategic Planning & Execution
Healthcare
Government consulting
Education
Information Technology
SaaS products
Core Skills
- Organizational Change Strategy
- Enterprise Learning & Development
- Leadership Enablement
- Stakeholder Alignment & Influence
- Digital Learning Transformation
- Cross-Functional Team Leadership
- Performance Metrics & ROI
- Process Optimization
- Workforce Readiness & Adoption
Operational Efficiency
I’ve worked with C-suite partners and cross-functional teams to launch competency-based programs, upskill talent, and support enterprise technology rollouts (CRM, EHR, LMS). I lead with exquisite execution, innovate with purpose, and operate with data-backed clarity.
- 25% Increase in Certification Rates
- 20% efficiency through AI-enabled learning tools
- $900K in annual operational cost savings
Case Studies
Results:
The program was implemented and facilitation quality improved over time. There was a consistent delivery, professionalism and quality that allowed the next phase of work for the team, cross-functional training, to occur.
Case Study
State Department Facilitation Program
Situation:
The DOS project called ILMS consisted of twenty facilitators who delivered training on a host of topics for post personnel around the world. The quality of the facilitation was on a range that was not acceptable for consistency, and quality, plus it did not allow for cross-functional facilitation options for managers.
Task/Activity:
- I built a facilitation checklist and assessment tool with a procedure to evaluate facilitators multiple times per year.
- The team was apprehensive about the program since they had not been subject to evaluation in the past.
- So, we back engineered the program piece by piece.
Results:
The strategy was accepted for implementation in 2025.
Case Study
Junior Talent Feeder Program
Situation:
Acentra Health was overpaying skilled employees by 10-20% due to the lack of a junior talent pipeline.
Task/Activity:
I collaborated with the VPs of Finance and Talent Acquisition to Analyze the current state, set strategic objectives, develop a tactical plan and present the proposal to the COO and CEO. I led the effort to complete the project and delivered the presentation to the executives, proving the plan would save $5M in year four of the program.
Results:
This learning ecosystem was implemented in twelve weeks, historical data and learning assets were transferred, and a change initiative was conducted in parallel, resulting in a 25% increase in voluntary learning hours and certifications in late 2024.
Case Study
Learning Ecosystem Implementation
Situation:
CNSI and Kepro merged in late 2023, requiring the selection of a single Learning Management System.
Task/Activity:
I employed a DMAIC process and formed a committee of HR, Operations, Finance and Procurement teams to vet and ultimately select Cornerstone’s LMS and their EdCast LXP.
Testimonials
What People Say
“Chris is an outstanding professional and an excellent leader and colleague. His knowledge of learning and change management principles and techniques is impressive. I learned a lot from him during our years of working together and I will carry these key lessons forward in my career. He is a highly motivated leader that cares about his team and helps to achieve their goals both at the team and individual level.”
“Chris has an innate ability to consume information, understand his audience and provided a flexible and scalable learning solution leveraging adult learning best practices and principles.”
“Chris was key to helping define the process for recruiting and hiring 50 content developers, designing and delivering week long on- boarding “boot camps” to guarantee the developers were ready, creating eLearning materials for more than 80 curriculums – in 6 months, and meeting deadline after deadline. “
“Chris’s work as an instructional designer is sound and precise. He brings years experience with classroom instruction to the table, which adds to his understanding of learners, curriculum and facilitation. His leadership skills are excellent as well.”
Media
Beyond the Office
